Services

DF Cloud

DataFax can be used as a software service, allowing researchers to focus on their research projects without needing to expend effort and resources setting up and managing the computer system used to collect data from the study sites.

But this doesn’t mean giving up control or needing to use consulting services every time you want to modify or create a new study. Our internet apps enable study managers to work independently using our consulting services only as needed.

DF Cloud includes the following internet applications:

  • iDataFax – for data entry and study management, used by everyone with a study role
  • DFsend - used to send scanned CRFs to the study server
  • DFsetup – used to create study databases, data entry screens, visit maps, etc.
  • DFsystem – used to create and manage study roles and user login accounts
  • DFATK - our Acceptance Test Kit for software validation

Each DF Cloud server hosted in our data center includes:

  • a virtual machine (VM) running the Solaris or LINUX operating system
  • sufficient disc space for data and image storage
  • nightly backups of the entire VM (i.e. all operating system and study files)
  • operating system maintenance and updates as required
  • high speed internet connection for the user applications
  • security and disaster recovery as described below

  • Physical Security

    Hosted DataFax systems are located in a data center in a secure building with on-site security personnel, 24/7 CCTV monitoring, photo identification system and card access.

    Physical access to the servers requires multiple levels of card access as well as knowing the combination to the locked rack where the server is located. Access to high security parts of the building is by chaperoned access only. Backup servers for disaster recovery are located at a second data centre in Hamilton.

    This building is ~60 km from the data center to which it is linked by fiber optic cable.


  • Logical Security

    Logical security is provided at multiple levels: network firewalling, encryption, user credentials and fine-grained user permissions.

    Client access to the hosted server is entirely through the DataFax client tools. These tools run over an HTTPS (encrypted HTTP) protocol.

    Hosted DataFax servers run in a Solaris 10 operating system zone.


  • Network Security

    Hosted DataFax servers are connected to the Internet and protected by a firewall that limits incoming connections to only the DataFax service port (TCP port 443/HTTPS) for all client tool connections (iDataFax, DFsystem, DFsetup, DFATK). Optionally email may be requested (TCP port 25/SMTP) if required by the client.

    Logins are limited to DF/Net technical staff only, using SSH to access the servers for maintenance and backup purposes. SSH access is limited to machines on the DF/Net network. DF/Net owns and manages the firewall.


  • Encryption

    All communication between DataFax client applications and the hosted DataFax servers is encrypted using 128-bit SSL.

    All Internet connections for maintenance performed by DF/Net technical staff on the hosted server are encrypted via SSL, IPSEC or SSH.


  • User Credentials

    Users are required to have a DataFax username/password combination to gain access to any services. Passwords must meet configurable complexity, reuse and expiry rules. Repeated entry of invalid passwords is blocked and reported to a specified email address.

    No Solaris shell level login accounts are available on the DataFax server for client use. Operating system level login accounts are for maintenance purposes by DF/Net technical staff only and are accessible only from the DF/Net network.


  • Fine-grained User Permissions

    Study roles can be created to grant users permission to:

    • - use client tools: iDataFax, DFsetup, DFsystem
    • - access studies, clinical sites, patients, assessments, CRF pages
    • - create, modify and view all or specified data records
    • - create, modify, view and resolve data queries and reasons
    • - use study tasks and study reports
    • - create and print PDFs containing patient data and documents
    • - export data records and create SAS data sets
    • - import data records from ASCII files
    • - attach scanned source documents to data records

    DFsystem is used to create study roles and user login accounts, and to assign study roles to each user.


  • Backup and Disaster Recovery

    All hosted servers are securely backed up each night from the primary data center to a backup data center located in another city. Daily backups are kept for 60 days and a monthly backup is kept for 2 years.

    An identical system to the main production system is on standby and can assume the functions of the main production server should the need arise.

Contact Us Today!

If you have any questions about our software or services please contact us by phone or click the Contact Us button to send a message.

Contact Us Contact Us or call: 1-206-686-5134