ANNOUNCEMENTS

2011-08-04
DFUG 2012 - Where & When

RECENT RELEASES

2011-09-19
DataFax 4.2.0

2011-03-30
DataFax 4.1.1

2010-12-17
DataFax 4.1.0

Support

At Clinical DataFax Systems Inc, we recognize that software support is essential for clinical trial applications, and can determine the difference between success and failure, or at a minimum between efficient and inefficient data management operations. For this reason we include software support in our standard license agreement and consider it to be our top priority.

Clinical DataFax Systems Inc., and Thorin BV, are pleased to offer a variety of support access methods to our clients. These include the following (all at no additional charge):

email-based support via support@datafax.com (and support@thorin.nl for European clients). We strive to answer all support email in one business day or less
telephone support between 9am-5pm Eastern Time in North America, and between 8am-4pm GMT in Europe
a user group mailing list to facilitate sharing of information among DataFax users
an annual user group meeting with presentations from both DataFax developers and users
software upgrades and patch updates
access to documentation, an FAQ list, and other resources in the Support section of the DataFax web site